EssilorLuxottica Instruments Division - Sales Excellence Program
January 2026 | INTERNAL USE ONLY - CONFIDENTIAL
Focus Your Sales Efforts Strategically
Why Priority:
β’ Need objective data to support premium lens recommendations and overcome price objections
β’ DUAL CUSTOM RECOMMENDATIONS: WAM 800 generates separate lens specs for day AND night vision
β’ Enables recommending TWO pairs of premium glasses (day + night driving) vs. single pair
Key Benefits:
β’ Wavefront analysis: separate daytime and nighttime lens specifications
β’ Point Spread Function visually demonstrates how vision quality differs day/night
β’ Higher-order aberration analysis supports premium digitally-surfaced lens recommendations
β’ Pupillometry (mesopic/photopic) shows objective pupil size differences affecting vision
β’ Professional visual simulation improves patient understanding
Revenue Impact: Traditional single-pair: $400-800. WAM 800-enabled dual: Day glasses ($400-800) + Night driving ($300-600) = $700-1,400 per patient. Conservative: 20% of premium patients β dual recommendation = 10 additional pairs monthly @ $400 avg = $48,000 annual incremental optical revenue (~133% of equipment investment returned in year 1).
Independent: Optical revenue enhancement, objective data overcomes price objections, differentiation from online competitors
Regional/National: Standardized premium protocols, enhanced optical revenue per location, corporate performance metrics
Why Priority:
β’ 50+ patients daily need maximum efficiency
β’ 9 measurements in under 2 minutes: objective refraction, tonometry, pachymetry, topography, pupillometry, keratometry, aberrometry, retroillumination, monocular accommodation
β’ Replaces multiple standalone devices
Key Benefits:
β’ Complete anterior segment screening (9 measurements) in <2 minutes
β’ Equipment consolidation: replaces AR, topographer, tonometer, pupillometer, aberrometer
β’ Technician delegation with automated operation frees doctor time
β’ Enhanced diagnostic capabilities support premium services and billing
Independent High-Volume: ROI through increased throughput, reduced equipment investment, enhanced billing
Regional: Standardized pretesting, consistent data, training efficiency
National: Enterprise screening standards, clinical outcomes data, operational efficiency at scale
Why Priority: Need comprehensive corneal assessment for keratoconus detection and specialty lens fitting
Key Benefits:
β’ Placido ring topography: 100,000+ point corneal analysis
β’ Keratoconus probability index enables early detection
β’ 3D cornea curvature simulation for patient education
β’ Combined pupillometry with topography optimizes specialty lens fitting
β’ Wavefront aberrometry provides higher-order aberration analysis
Refractive Surgery & Cataract Co-Management:
β’ Need comprehensive preop assessment and postop monitoring
β’ Topography, pachymetry, aberrometry for surgical candidacy evaluation
β’ Cataract screening via infrared retroillumination for objective lens opacity documentation
Myopia Management Practices:
β’ Pupillometry and peripheral refraction data support myopia control protocols
β’ Objective progression tracking with topography and aberrometry
Understand Before You Sell
Purpose: Identify premium optical opportunity - subjective assessment limits recommendations
Follow-up: Would wavefront aberrometry showing objective night vision deficiencies support premium lens recommendations and potentially TWO pairs (day + night)?
Purpose: Understand workflow and identify consolidation opportunities
Follow-up: Would having 9 measurements completed in one positioning in under 2 minutes help streamline patient flow?
Purpose: Assess diagnostic confidence gaps
Follow-up: Would automated keratoconus probability index with 100,000+ point analysis strengthen early detection and referral timing?
Purpose: Identify cataract documentation gaps
Follow-up: Would infrared retroillumination providing objective lens opacity analysis improve monitoring and referral decisions?
Purpose: Assess delegation opportunities
Follow-up: Would fully automated comprehensive screening enable complete technician delegation, freeing doctor time?
Connect Features to Customer Outcomes
Feature: Single device, 9 measurements in <2 minutes: objective refraction, tonometry, pachymetry, topography (Placido, 100,000+ points), pupillometry (mesopic/photopic), keratometry, aberrometry, retroillumination, monocular accommodation
Benefit: Eliminates multiple standalone devices (AR, topographer, NCT, pupillometer, aberrometer). Single training program. Reduced capital investment vs. separate devices. Consolidated maintenance.
Impact: 40-50% capital savings β 30-40% workflow improvement β Reduced training time β Lower maintenance costs β Smaller footprint
Feature: Fully automated, all 9 measurements in <2 minutes. Intuitive interface, predefined protocols. Minimal training for technician operation.
Benefit: Dramatically increases throughput. Complete technician delegation. Reduces patient fatigue. Frees doctor time for exam/consultation.
Impact: 15-20% more patients daily β Doctor time shifted to revenue-generating activities β Consistent automated measurements β Reduced wait time β Improved satisfaction
Feature: Wavefront aberrometry generates TWO separate custom lens recommendations: one for daytime, another for nighttime/low-light. Point Spread Function visualization shows vision quality differences.
Benefit: Objective evidence supports recommending multiple pairs of premium glasses. Visual demonstration makes dual-recommendation compelling. Overcomes patient price objections with data.
Impact: Massive optical revenue increase β Single pair ($400-800) becomes dual recommendation ($700-1,400) β 10 additional pairs monthly = $48,000 annual revenue β Differentiates from online competitors
Feature: Placido topography (100,000+ points), automated keratoconus probability index, 3D cornea simulation, combined pupillometry
Benefit: Early keratoconus detection before advanced disease. Comprehensive specialty lens fitting data. 3D visualization for patient education. Automated probability reduces uncertainty.
Impact: Early detection enables timely CXL referral β Positions as keratoconus specialist β Expanded specialty services β Improved patient understanding β Diagnostic confidence. ROI: Topography is billable with CPT code 92025 ($35 average) - just 2 patients daily = $1,400/month or $16,800/year, covering ~50% of WAM 800 investment annually
Feature: Non-contact tonometry with fixation point technology for accurate IOP. Anterior chamber analysis with iridocorneal angle measurement. Comfortable method.
Benefit: Comprehensive glaucoma risk assessment. Identifies narrow angles requiring gonioscopy. Improved patient acceptance (non-contact). Central corneal thickness for IOP interpretation.
Impact: Enhanced screening β Early narrow angle detection β Appropriate referrals β Objective CCT data improves accuracy β Better patient compliance
Feature: Infrared retroillumination provides objective lens opacity analysis. Documented images for progression tracking. Supports timely surgical referral decisions.
Benefit: Objective cataract documentation replaces subjective assessment. Reproducible imaging for longitudinal monitoring. Visual patient education tool. Supports appropriate referral timing.
Impact: Improved cataract monitoring β Objective progression tracking β Better referral timing β Enhanced patient education β Medicolegal documentation
Turn Concerns Into Opportunities
Rebuttal: "You have basic screening covered. But are you maximizing optical revenue and workflow efficiency?"
Approach:
β’ Your current setup provides refraction and IOP - WAM 800 adds 7 additional measurements that unlock premium optical sales
β’ Wavefront analysis enables dual-glasses recommendations (day + night) = potentially $48,000 additional annual optical revenue
β’ Topography is billable with CPT code 92025 ($35 average) - just 2 patients daily = $16,800 additional annual revenue
β’ Equipment consolidation: one device replaces 5+ devices = lower maintenance, training, space
β’ Under 2-minute comprehensive screening vs. 8-10 minutes at multiple stations
Proof: "Practices using dual custom recommendations see 10+ additional premium optical pairs monthly ($48,000 annual). Add topography billing at 2 patients daily ($16,800 annual). Combined: $64,800 annual revenue - nearly doubles equipment investment in year 1."
Rebuttal: "Actually, comprehensive practices benefit most because WAM 800 has applications for nearly every patient category."
Approach:
β’ Premium optical patients: dual custom recommendations boost optical revenue
β’ All patients: workflow efficiency (15-20% more patients daily)
β’ Contact lens patients: corneal topography for optimal fitting
β’ Presbyopes: accommodation assessment supports near vision recommendations
β’ Glaucoma suspects: comprehensive screening with angle analysis
β’ Cataract patients: objective documentation and monitoring
Proof: "The ROI comes from optical revenue enhancement AND efficiency gains - not specialty services. Topography alone (CPT 92025, $35 average) at just 2 patients daily generates $16,800 annually. Add dual-glasses optical revenue ($48,000 annual) = $64,800 total. Comprehensive practices actually see fastest payback."
Rebuttal: "Let's look at ROI from optical revenue alone, before considering efficiency or diagnostic benefits."
Approach:
β’ Conservative scenario: 20% of premium optical patients accept dual-glasses recommendation
β’ 10 additional pairs monthly @ $400 average = $48,000 annual optical revenue
β’ That's ~133% of equipment investment returned in year 1 from optical sales alone
β’ Add efficiency gains (15-20% more patients = $X additional exam revenue)
β’ Plus equipment consolidation (40-50% savings vs. buying separate devices)
Proof: "Your optical revenue alone pays for WAM 800 in first year. Everything else - efficiency, diagnostics, consolidation - is additional value."
Rebuttal: "They will when you have objective visual data showing their vision needs are genuinely different for day vs. night."
Approach:
β’ Point Spread Function shows patients visual difference between day and night conditions - they see it themselves
β’ Wavefront data provides separate custom lens specifications - not a sales pitch, it's their actual vision analysis
β’ Many patients already know they struggle with night driving - you're now providing the solution with evidence
β’ This isn't about selling more glasses - it's about addressing different visual needs with appropriate optical solutions
Proof: "Practices using this approach see 20%+ acceptance rates because patients understand WHY they need different solutions. The data removes doubt."
Rebuttal: "WAM 800 actually reduces training burden because it replaces 5+ devices with one interface."
Approach:
β’ One training session vs. five separate device trainings
β’ Intuitive interface with predefined protocols - minimal learning curve
β’ Automated operation means consistent results regardless of operator
β’ Most practices have technicians proficient within 2-3 hours
Proof: "Comprehensive training included. Staff typically proficient same day. One device to learn vs. maintaining competency on five separate instruments."
Rebuttal: "That's a valid concern with any consolidated platform - which is why we've built a comprehensive support infrastructure specifically to address it."
Approach:
β’ Strong national service team presence to address any issues as quickly as possible
β’ Preventive maintenance programs to minimize downtime risk
β’ If needed, we can provide a swap unit while repairing your device - ensuring minimal workflow disruption
β’ Remote diagnostics capability allows many issues to be resolved without onsite visit
β’ Comprehensive warranty and service agreements available
Proof: "Our service model is designed around minimizing your downtime. With national service presence and swap unit availability, we ensure your practice keeps running. Many practices find consolidated equipment actually reduces total downtime versus managing service for 5+ separate devices."
Win Against Key Competitors
Their Strength: Lower cost, familiar technology, basic refraction capability
Our Advantage:
β’ 9 measurements vs. 1-2 measurements
β’ Dual custom lens recommendations unlock massive optical revenue they cannot provide
β’ Equipment consolidation: one device vs. multiple devices
β’ Wavefront aberrometry for premium optical sales support
β’ Keratoconus detection, cataract screening, accommodation assessment
Positioning: "Basic AR provides refraction. WAM 800 provides refraction PLUS optical revenue enhancement tools, diagnostic capabilities, and workflow efficiency. The optical revenue alone pays for the difference."
Their Strength: Detailed corneal analysis for specialty applications
Our Advantage:
β’ Placido topography with 100,000+ points matches their capability
β’ PLUS 8 additional measurements in same 2-minute screening
β’ Equipment consolidation vs. topographer + AR + NCT + aberrometer
β’ Lower total investment for comprehensive capabilities
Positioning: "If you only need topography, standalone makes sense. But why invest in topographer + AR + NCT separately when WAM 800 provides all in one platform with additional revenue-generating capabilities?"
Their Strength: "Best of breed" for each measurement type
Our Advantage:
β’ 40-50% lower capital investment than buying AR + topographer + NCT + aberrometer + pupillometer separately
β’ One maintenance contract vs. five separate service agreements
β’ One training program vs. five device trainings
β’ Dramatically faster patient flow (one positioning vs. 5+ stations)
β’ Smaller footprint (valuable in space-constrained practices)
Positioning: "The 'best of breed' approach costs 40-50% more in equipment, has 5x the maintenance complexity, requires more space, and creates workflow bottlenecks. WAM 800 provides all capabilities with better economics and efficiency."
Their Strength: Surgical-grade wavefront analysis with ray tracing or advanced retinoscopy for pre/post-op assessment and premium IOL planning
Our Advantage:
β’ Screening-level wavefront analysis for optical dispensing (day/night vision recommendations)
β’ Dual custom lens recommendations (day + night) that drive optical revenue
β’ Broader comprehensive screening (9 measurements: topography, tonometry, accommodation, cataract screening)
β’ Better value for comprehensive practices: screening platform vs. premium-priced surgical device
β’ Equipment consolidation - replaces multiple devices vs. adding one specialized tool
Positioning: "Premium aberrometers are designed for surgical planning with ray-tracing precision. WAM 800 is designed for comprehensive screening - topography, tonometry, cataract screening, accommodation, plus wavefront analysis for optical dispensing. Different purposes. If you're doing high-volume surgery requiring 0.01D precision, those devices are essential. For comprehensive screening and optical revenue, WAM 800 provides everything you need in one platform."
Guide Decisions, Don't Push
Best used: Practices with strong premium optical focus
"Based on your optical volume, if just 20% of premium patients accepted dual-glasses recommendations enabled by wavefront analysis, that's 10 additional pairs monthly at average $400 per pair - $48,000 additional annual optical revenue. That's more than the equipment investment returned in year one from optical sales alone. Does positioning your practice to capture this optical opportunity make sense?"
Best used: High-volume practices focused on patient throughput
"You mentioned seeing 50+ patients daily. If comprehensive pretesting took 2 minutes instead of 8-10 minutes at multiple stations, you could see 15-20% more patients without extending hours. That's 8-10 additional patients daily. At $150 average exam revenue, that's $36,000-45,000 additional annual exam revenue. Plus you're consolidating 5+ devices into one platform. How important is maximizing doctor productivity and practice efficiency?"
Best used: Practices with aging equipment or multiple device replacement needs
"What would you invest to replace your AR, NCT, and add topographer and aberrometer separately? Typically $60,000-80,000. WAM 800 provides all these capabilities plus pupillometry, accommodation assessment, and retroillumination for 40-50% less total investment - with one maintenance contract, one training program, one footprint. Does consolidating and upgrading your pretesting with lower capital investment and better efficiency make sense?"
Best used: Practices building keratoconus, myopia management, or co-management specialties
"You mentioned wanting to build your keratoconus specialty. WAM 800's 100,000+ point topography with automated probability index enables early detection before advanced disease - positioning you as the keratoconus specialist in your area. Combined with comprehensive fitting data for specialty lenses and 3D visualization for patient education, you have everything needed to establish this specialty service line. Plus it handles all your standard pretesting. How important is positioning as the go-to specialist for complex corneal cases?"
Best used: When skepticism remains or wanting proof with actual patients
"I can tell you're interested but want to see results with your own patients and workflow. What if we arranged a demonstration where your staff operates WAM 800 with real patients? You'd see the optical revenue opportunity with dual recommendations, experience the workflow efficiency firsthand, and verify the diagnostic capabilities. Would seeing WAM 800 in action with your actual patients and staff help you make a confident decision?"